Kyndryl – Hiring for Customer Service Representative @ Bengaluru / Hyderabad / Gurugram – Apply Now !

Who We Are

At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward – always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities.

Being You

Diversity is a whole lot more than what we look like or where we come from, it’s how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we’re not doing it single-handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you – and everyone next to you – the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That’s the Kyndryl Way.

What You Can Expect

With state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Kyndryl cares about your well-being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter – wherever you are in your life journey. Our employee learning programs give you access to the best learning in the industry to receive certifications, including Microsoft, Google, Amazon, Skillsoft, and many more. Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations.  At Kyndryl, we invest heavily in you, we want you to succeed so that together, we will all succeed.

Customer Service Representative – Kyndryl 2025

NOTE : The salary/stipend (if stated) here is an estimation and has been collected from various sources. We do not guarantee the accuracy of the stated amount.

• A Customer Service Representative combines the know-how of tech support with problem solving and customer service, so bring your people skills and we’ll teach you the rest.
• It’s a fun and fast-paced role where you’ll start learning and contributing right away. The first month, you learn the ropes and get set up with one client on production.
• Soon, you’ll be multi-tasking and providing interactive solutions (chat, email, MS Teams) while treating our customers to concierge-level care.
• You will also work with back-office teams to handle escalations.
• This is your chance to work alongside senior co-workers who will share their knowledge. As you interact with many different people on a variety of problems, you’ll grow your experience, skill, and grasp of what other job roles do. In addition, there are plentiful opportunities to find and work with mentors.
• You can become an expert with Microsoft 365, especially Excel, and get trained on a variety of different platforms. And you can earn certifications including Google Cloud, Azure, Microsoft, etc.
• In fact, the learning opportunities are what most people like best about this role.
• It’s fun, challenging, and fast-paced – you definitely won’t be bored!
• This is a true “start here, go anywhere” opportunity. As you get a close-up look at a wide variety of Kyndryl job roles, you can choose your career path.
• Many have moved up to the 2nd or 3rd level escalation team.
• Others go on to further education/certifications and more senior or technical roles.

• Any Graduate.

• Flexible to work in Voice and Chat Process.
• Willing to work in Night Shifts / Rotational Shifts.
• Willingness to Work from Office as per Hybrid Work Model.
• Windows 10 troubleshooting, excellent communication skills and also customer service skills.
• Experience working with Windows, Mac, or Linux operating systems
• Troubleshooting and problem-solving expertise
• Support help desk experience
• Customer support experience
• Experience modifying approaches and adapting to customer needs

Kyndryl Off Campus Selection Process:

The Kyndryl selection process is a structured series of stages designed to identify and hire the most suitable candidates for various roles within the company. Here is an overview of the typical selection process:

1. Application: Start by applying for relevant positions through Kyndryl’s official careers portal or other job platforms.
2. Resume Screening: The HR team reviews submitted resumes to shortlist candidates based on their
   qualifications and experiences.
3. Online Assessment: Depending on the role, candidates may be required to complete online assessments, including technical tests, aptitude tests, or other evaluations.
4. Initial Interview: Shortlisted candidates may be contacted for an initial interview, often conducted over the phone or through video conferencing. This interview may focus on your background, skills, and interest in the role.
5. Technical Interviews: For technical positions, there may be one or more rounds of technical interviews to assess your knowledge, problem-solving abilities, and skills relevant to the job.
6. HR Interview: A human resources interview may be conducted to evaluate your fit with the company culture, your motivation, and your communication skills.
7. Assessment Center/Group Discussion (if applicable): Some companies include assessment center activities or group discussions to assess teamwork and collaboration skills.
8. On-site Interviews (if applicable): Depending on the position and company policies, candidates may be invited for on-site interviews. These interviews may involve meeting with multiple team members and managers.
9. Final Interview: The final round of interviews may involve discussions with senior executives or key decision- makers within the company.
10. Reference Check: Employers may contact your references to verify your work history and performance.
11. Offer and Negotiation: Successful candidates will receive a job offer. Negotiations regarding salary, benefits, and other terms may take place during this stage.
12. Onboarding: Once you accept the offer, the onboarding process begins, where you are introduced to the company’s policies, culture, and your specific role.

Please note that the specific details of the Kyndryl selection process may vary based on the role, location, and the hiring team’s preferences. It’s essential for candidates to carefully review the job description and follow any instructions provided during the application process. Preparation for technical interviews and assessments is crucial to excel in the selection process. selection process may vary based on the role, location, and the hiring team’s preferences. It’s essential for candidates to carefully review the job description and follow any instructions provided during the application process. Preparation for technical interviews and assessments is crucial to excel in the selection process.

Kyndryl offers a range of benefits that make it an attractive choice for professionals:

1. Competitive Compensation: A highly competitive salary package with performance bonuses.
2. Work-Life Balance: Flexible schedules and generous time-off policies.
3. Professional Growth: Access to training, conferences, and career advancement opportunities.
4. Health and Wellness: Comprehensive health insurance, dental coverage, and wellness programs.
5. Family Support: Maternity and paternity leave, as well as adoption assistance.
6. Engaging Work Culture: Collaborative environment with opportunities to work on innovative projects.

How to Apply ?

To apply for this Off Campus Drive, interested candidates must follow the procedure outlined below:

1. Click on the “Apply here” button provided below. You will be redirected to the official career page.
2. Click on “Apply”.
3. If you have not registered before, create an account.
4. After registration, log in and fill in the application form with all the necessary details.
5. Submit all relevant documents, if requested (e.g. resume, mark sheet, ID proof).
6. Verify that all the details entered are correct.
7. Submit the application form after verification.

Apply Link: Click Here

Disclaimer: This content is sourced from the official career website of the company. We do not claim ownership of any logos, trademarks, or intellectual property. If requested by the owner, we will promptly remove this content. Our intention is to provide verified job listings to assist job seekers. There is no fee charged for providing this job information.