Sprinklr is a leading enterprise software company for all customer-facing functions. With advanced AI, Sprinklr’s unified customer experience management (Unified-CXM) platform helps companies deliver human experiences to every customer, every time, across any modern channel. Headquartered in New York City with employees around the world, Sprinklr works with more than 1,000 of the world’s most valuable enterprises — global brands like Microsoft, P&G, Samsung and more than 50% of the Fortune 100.
Why You’ll Love Sprinklr:
We’re committed to creating a culture where you feel like you belong, are happier today than you were yesterday, and your contributions matter. At Sprinklr, we passionately, genuinely care. For full-time employees, we provide a range of comprehensive health plans, leading well-being programs, and financial protection for you and your family through a range of global and localized plans throughout the world.
We focus on our mission: We founded Sprinklr with one mission: to enable every organization on the planet to make their customers happier. Our vision is to be the world’s most loved enterprise software company, ever.
We believe in our product: Sprinklr was built from the ground up to enable a brand’s digital transformation. Its platform provides every customer-facing team with the ability to reach, engage, and listen to customers around the world. At Sprinklr, we have many of the world’s largest brands as our clients, and our employees have the opportunity to work closely alongside them.
We invest in our people: At Sprinklr, we believe every human has the potential to be amazing. We empower each Sprinklrite in the journey toward achieving their personal and professional best. For wellbeing, this includes daily meditation breaks, virtual fitness, and access to Headspace. We have continuous learning opportunities available with LinkedIn Learning and more.
EEO – Our philosophy: Our goal is to ensure every employee feels like they belong and are operating in a judgment-free zone regardless of gender, race, ethnicity, age, and lifestyle preference, among others. We value and celebrate diversity and fervently believe every employee matters and should be respected and heard. We believe we are stronger when we belong because collectively, we’re more innovative, creative, and successful.
Sprinklr is proud to be an equal-opportunity workplace and is an affirmative-action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. See also Sprinklr’s EEO Policy and EEO is the Law.
Technical Support Engineer – CCaaS – Sprinklr 2025:
| Company Name | Sprinklr |
| Post Name | Technical Support Engineer – CCaaS |
| Salary | Up to ₹7-9 LPA* |
| Experience | Fresher / Experienced |
| Job Location | Bengaluru |
| official Website | Sprinklr.com |
| Last date to apply | Apply ASAP |
*The salary/stipend (if stated) here is an estimation and has been collected from various sources such as
Glassdoor, Ambitionbox, Quora etc. We do not guarantee the accuracy of the stated amount.
- Respond to customer inquiries/ reported bugs received via tickets to ensure their continued access & usage of the Sprinklr platform. Troubleshoot technical issues to provide timely & accurate resolution to the customer/any other stakeholder raised issues, bugs, concerns etc.
- Identify platform gaps/issues, while investigating and analyzing customer-reported issues to identify the root cause and provide effective solutions. This may involve debugging software, examining logs, or replicating problems in a controlled environment.
- Ensure quality resolution to avoid escalations from customers and reopening of issue tickets.
- Assume responsibility for developing detailed knowledge about specific products & to stay up to date with the latest releases, new features etc.
- Collaborate with cross-functional teams, including developers, quality assurance engineers, and product managers, to resolve complex issues and provide feedback for product improvement. Escalate critical issues to cross functional teams to ensure quick resolution and coordinate with the product development team on bug fixes.
- Capturing development areas for product improvement and drive interlocks with product managers and engineering
- Ensure that the customers/ ticket requestors are educated, and understand the solution provided in the ticket if the issue is longstanding or needs explanation or would benefit the customer experience.
- Create and maintain detailed documentation, such as knowledge base articles, FAQs, and troubleshooting guides, to assist customers and support colleagues in resolving common issues efficiently.
- Conduct testing and quality assurance activities to identify and report product defects or potential areas for improvement. This may involve participating in beta testing programs or performing regression tests after bug fixes or product updates.
- Analyse support processes, identifying areas for improvement, and implementing solutions to enhance the overall customer experience and optimize support operations.
- Assist Customers to seamless use our platform, while meeting all requirements and fulfilling expectations regarding the ticket resolution. Be at the forefront in case of customer escalation, if any, and do RCA, and ensure customer sentiment is maintained positively. Share learning with the team and take corrective actions as deemed necessary.
- Ensure that the SLAs, ticket resolution times are met on time, while multitasking on different tickets and coordinating with Account team/Customer/Engineering team .
| As an Operations Engineer at Sprinklr, you should be passionate about maximum platform availability, troubleshooting and deep diving into issues for quick fix, able to learn new technologies, and are motivated to work in 24×7 environments. |
- Bachelor’s / Master’s degree in computer science engineering/technology
- Excellent written and verbal communication skills
- Strong technical background with advanced computer skills/ Strong analytical and problem-solving skills
- Ability to work independently and as a member of a team
- Ability to work effectively to meet the SLAs and juggle several tickets/priorities simultaneously
- Passion for solving customer concerns and commitment to client delight
- A drive to dig into the details of a system or process to solve customer problems.
- Zeal to learn and constantly upgrade skills in a fast-changing work environment.
- Ability to think on your feet and remain calm under pressure.
- Self-motivated, takes initiative, assumes ownership.
- Ability to work in a highly collaborative and fast-paced environment.
- Strong teamwork – willingness and ability to get help from team members when required, and the good judgment to know when to seek help.
Technical Skills:
- Experience in Web technologies, CRM or SaaS platforms and/or digital marketing experience in social platforms.
- Experience coding or scripting in one or more of JavaScript, Python, Java, Node.
- Understanding of data storage technologies/databases. Ex- MongoDB, MySQL, etc.
- Understand & excel in deciphering technical aspects like – Graylogs, Kibana, API Browser, Query Executor, Restricted Curls, Runner Logs
Sprinklr Off Campus Selection Process:
Sprinklr selection process is a structured series of stages designed to identify and hire the most suitable candidates for various roles within the company. Here is an overview of the typical selection process:
- Application: Begin by applying for relevant positions through Sprinklr’s official careers portal or recruitment platforms. Ensure your resume and cover letter highlight your academic achievements, relevant experience, and skills.
- Resume Screening: The HR team reviews submitted resumes to shortlist candidates based on their
qualifications, experiences, and alignment with Sprinklr’s requirements. - Online Assessment: Depending on the role, candidates may be required to complete online assessments, including aptitude tests, case interviews, or behavioral assessments.
- First Round Interview: Shortlisted candidates are typically invited to participate in a first-round interview. This may consist of one or more interviews with Sprinklr consultants or managers. The interview format may include case interviews, behavioral interviews, or both.
- Case Interviews: Case interviews are a key component of the selection process at Sprinklr. Candidates are presented with real-world business scenarios and are asked to analyze the problem, develop recommendations, and communicate their solutions effectively.
- Behavioral Interviews: Behavioral interviews assess candidates’ interpersonal skills, leadership potential, and fit with Sprinklr’s culture. Candidates may be asked about past experiences, challenges they’ve faced, and how they’ve demonstrated specific competencies.
- Assessment Center (if applicable): Some candidates may be invited to an assessment center, where they participate in group exercises, case simulations, and additional interviews. This helps Sprinklr assess candidates’ teamwork, problem-solving abilities, and leadership potential in a simulated work environment.
- Final Round Interview: Successful candidates from the earlier stages may be invited to a final round of interviews. These interviews may involve discussions with senior partners or key decision-makers within Sprinklr.
- Offer and Negotiation: Candidates who successfully navigate the selection process receive a job offer from Sprinklr. This includes details about the role, compensation, benefits, and other terms. Candidates may have the opportunity to negotiate certain aspects of the offer.
- Onboarding: Upon accepting the offer, candidates undergo the onboarding process, where they receive information about Sprinklr’s policies, procedures, culture, and expectations. They may also participate in training programs to prepare them for their roles.
Please note that the specific details of the Sprinklr selection process may vary based on the role, location, and the hiring team’s preferences. It’s essential for candidates to carefully review the job description and follow any instructions provided during the application process. Preparation for technical interviews and assessments is crucial to excel in the selection process. selection process may vary based on the role, location, and the hiring team’s preferences. It’s essential for candidates to carefully review the job description and follow any instructions provided during the application process. Preparation for technical interviews and assessments is crucial to excel in the selection process.
Sprinklr offers a range of benefits that make it an attractive choice for professionals:
- Competitive Compensation: A highly competitive salary package with performance bonuses.
- Work-Life Balance: Flexible schedules and generous time-off policies.
- Professional Growth: Access to training, conferences, and career advancement opportunities.
- Health and Wellness: Comprehensive health insurance, dental coverage, and wellness programs.
- Family Support: Maternity and paternity leave, as well as adoption assistance.
- Engaging Work Culture: Collaborative environment with opportunities to work on innovative projects.
How to Apply ?
To apply for this Off Campus Drive, interested candidates must follow the procedure outlined below:
- Click on the “Apply here” button provided below. You will be redirected to the official career page.
- Click on “Apply”.
- If you have not registered before, create an account.
- After registration, log in and fill in the application form with all the necessary details.
- Submit all relevant documents, if requested (e.g. resume, mark sheet, ID proof).
- Verify that all the details entered are correct.
- Submit the application form after verification.
Apply Link: Click Here
Disclaimer: This content is sourced from the official career website of the company. We do not claim ownership of any logos, trademarks, or intellectual property. If requested by the owner, we will promptly remove this content. Our intention is to provide verified job listings to assist job seekers. There is no fee charged for providing this job information.
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