Alcon is hiring Customer Operation Specialist Roles. Any Graduate Candidate can apply for the post.
- Company – Alcon
- Roles – Customer Operation Specialist
- Qualifications -Any Graduate
- Location – Bangalore
- Work Experience- 0-3
- Salary – 3 LPA – 5 LPA
ABOUT THE COMPANY
Alcon is a global medical company specializing in eye care products and services. With a rich heritage dating back over 70 years, Alcon is dedicated to helping people see better and improving their overall eye health. The company offers a wide range of products, including contact lenses, intraocular lenses, surgical equipment, and pharmaceuticals for various eye conditions. Alcon’s innovative solutions are used by eye care professionals worldwide to diagnose, treat, and manage eye disorders and vision impairments. Committed to research and development, Alcon continuously strives to advance the field of ophthalmology, enhance patient outcomes, and provide innovative solutions for vision care.
Job Responsibility For Customer Operation Specialist Role
- Customer Support: Providing exceptional customer support by addressing inquiries, resolving issues, and ensuring customer satisfaction. This may involve responding to customer queries through various channels such as phone, email, chat, or social media.
- Order Processing and Management: Managing the end-to-end order processing lifecycle, which includes order entry, tracking, fulfillment, and delivery. This involves coordinating with internal teams such as sales, logistics, and inventory management to ensure timely and accurate order processing.
- Troubleshooting and Issue Resolution: Investigating and troubleshooting customer issues, identifying root causes, and working collaboratively with cross-functional teams to resolve them. This may involve analyzing customer complaints, initiating investigations, and implementing corrective actions.
- Product Knowledge and Training: Developing a deep understanding of the company’s products or services to effectively address customer inquiries, provide product information, and offer appropriate solutions. Training and educating customers on product features, usage, and troubleshooting may also be part of the role.
- Documentation and Reporting: Maintaining accurate and detailed records of customer interactions, inquiries, and resolutions. Generating reports and providing insights to management regarding customer trends, feedback, and areas for improvement.
How To Apply?
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