Amazon Careers, Work from Home : Hiring As Digital Device & Alexa Support role . 12 Pass ,Any Graduate Candidates can apply for the post.
- Company – Amazon Work from Home
- Role – Digital Device & Alexa Support
- Qualification – 12 Pass ,Any Graduate
- Experience – Fresher/ Experience
- Location – Remote ( Work From HOME)
- Salary-2.5 Lpa – 4 lpa
DIGITAL DEVICE & ALEXA SUPPORT RESPONSIBILITIES
- Customer Assistance: Providing assistance and support to customers who encounter issues or have questions related to digital devices and Alexa-enabled products.
- Product Knowledge: Maintaining a deep understanding of the company’s digital devices and Alexa-enabled products, including their features, specifications, and compatibility with various platforms.
- Education and Training: Staying updated with the latest product releases, software updates, and troubleshooting techniques. This may involve participating in training sessions and reading technical documentation.
- Technical Troubleshooting: Diagnosing and resolving technical problems that customers may face with their digital devices or Alexa-enabled devices. This can involve issues with connectivity, software updates, and hardware malfunctions.
- Communication: Communicating effectively with customers through various channels such as phone, email, chat, or social media to address their concerns and provide solutions.
- Documentation: Keeping detailed records of customer interactions, including the nature of the issue, steps taken to resolve it, and any follow-up required.
- Feedback Loop: Providing feedback to the product development and quality assurance teams about recurring issues or potential improvements to the products based on customer experiences and feedback.
- Up-selling and Cross-selling: Identifying opportunities to recommend complementary products or services to customers based on their needs and preferences.
How To Apply?
- First, read through all of the job details on this page.
- Scroll down and press the Click Here button.
- To be redirected to the official website, click on the apply link.
- Fill in the details with the information provided.
- Before submitting the application, cross-check the information you’ve provided.
