Company : Amazon
Role : IT Support Associate
Degree : Any Bachelor’s or Master’s Degree, PGDM
Batches : 2025,2024,2023,2022,2021
Experience : 0 – 2 Year
Salary : 3 – 7 LPA* (Expected)
Location : Bangalore, Karnataka, India
Job Description:
IT Service Desk (SD) is the centralized IT support organization within OTS Global IT Delivery located across America, Europe/Prague, India. The team utilizes an omni-channel contact center to provide efficient, streamline 24×7 IT support to Worldwide (WW) Operations (Ops) associates and internal/external support for Amazon Lockers. Overall, SD plays a critical role in ensuring the smooth functioning of Amazon sites globally and thereby has a direct impact on Amazon’s ability to serve its customers on time.
Qualifications & Skills :
- Bachelor’s degree/Diploma
- 6 months to 18 months of work experience.
- Good communication skills
- Proficiency in MS Excel and other Microsoft Office applications
- Strong attention to detail and accuracy in data entry
- Ability to work independently as well as in a team environment
Roles and Responsibilities :
- Effective Communication Skills: Demonstrating proficiency in clear and concise communication. This role needs interaction with Amazon Internal customers it includes APAC/EMEA/AMER Operation /IT team/Customer support.
- Adherence to standard operating procedures (SOPs) is fundamental to maintaining consistency and efficiency in daily operations.
- Basic Knowledge on IT Troubleshooting on end user devices: Competence in resolving issues on various client devices, including desktops, laptops, printers, and scanners.
- Basic Understanding and troubleshooting skills on Various Operating system specifically on Windows and Linux
- This position requires a flexible work schedule involving rotational shifts. Providing real-time customer experience by working in 24*7 operating environment.
- Adherence to OTS Service Desk Goals: Meeting targets for Response and Resolution SLA, CSAT, and effectively managing incidents.
- This role will be working from Bangalore (BLR18) Corporate office.
Apply Link:
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