Amber Off Campus 2024: Amber a leading company, is set to conduct an Off Campus Drive in 2024, offering opportunities for freshers to join as Amber Operations Intern for Work From Home. A student with having bachelor’s degree in various disciplines can apply for the Amber off campus drive 2024. Interested and eligible candidates can read more details below.
About Amber:
Amber is a long-term accommodation booking platform for students. We help 80M students worldwide, find and book full-time accommodations near their universities, without the hassle of negotiation, non-standardized and cumbersome paperwork, and broken payment process.
Amber Recruitment 2024:
| Company Name | Amber |
| Post Name | Customer Support Intern |
| Salary | up to ₹40k/Monthly*(Expected) |
| Experience | Fresher/Experienced |
| Job Location Office Location | Work From Home Pune |
| official Website | Amber.com |
| Last date to apply | Apply ASAP |
Amber Career 2024 Responsibilities:
- Respond promptly and professionally to incoming customer inquiries via email, phone calls, and chat.
- Manage large amounts of incoming calls, chats, and emails effectively.
- Identify and assess customers’ needs to achieve satisfaction.
- Maintain updated knowledge of the organization’s products, services, and customer service policies across all communication channels.
- Document customer interactions when necessary, compiling documents and forwarding information to interested parties.
- Explain simply and clearly in response to customer questions and check for customer understanding and acceptance.
- Recommend new products or services or make suggestions for improvements by identifying relevant features and benefits.
- Participate in training opportunities provided by the organization to enhance customer service skills.
- Establish and maintain good rapport with customers by using positive language, anticipating their needs, and providing appropriate solutions.
- Assign tickets to respective associates/managers and follow up on their resolution.
- Highlight discrepancies caused by associate negligence and take appropriate action to rectify them.
- Be responsible for closing all tickets within the assigned timeline and maintain necessary SLAs for the smooth functioning of the department.
- Take total accountability for Customer Satisfaction (CSAT) across all communication channels.
Amber Off Campus 2024 Eligibility Criteria:
- Any Graduation completed.
Preferred skill:
- Customer orientation and ability to adapt/respond to different types of characters.
- Excellent communication and presentation skills, both written and verbal.
- Ability to multitask, prioritize, and manage time effectively.
- Friendly and welcoming manner with clients and other members of the customer service team.
- Ability to explain complex concepts in a clear, simple manner to customers.
- Strong command of written and verbal English.
- Ability to maintain a calm and polite manner in stressful situations.
- Patience when handling tough cases.
- Familiarity with the industry is a plus for chat support roles.
Amber Off Campus Selection Process:
The Amber selection process is a structured series of stages designed to identify and hire the most suitable candidates for various roles within the company. Here is an overview of the typical selection process:
- Online Application: Begin by submitting your application through Amber’s official careers page or any associated job portal. Ensure your resume is updated and tailored to the job you’re applying for.
- Resume Screening: The recruitment team reviews submitted resumes to shortlist candidates based on their qualifications, skills, and relevant experience.
- Online Aptitude Test: Shortlisted candidates are required to take an online aptitude test. This test usually covers quantitative aptitude, logical reasoning, and verbal ability.
- Technical Test: Candidates who pass the aptitude test may need to take a technical test. This test assesses knowledge relevant to the job role, such as programming, domain-specific questions, or technical skills pertinent to the position.
- Group Discussion: In some cases, a group discussion round is conducted. This evaluates the candidates” communication skills, teamwork, leadership qualities, and ability to present ideas clearly.
- Technical Interview: The next step for those who clear the tests is a technical interview. This interview focuses on the candidate’s specific technical expertise, problem-solving abilities, and practical knowledge in their field.
- HR Interview: Candidates who successfully pass the technical interview will have an HR interview. This round assesses the candidate’s personality, cultural fit, strengths, weaknesses, and career goals.
- Offer Letter: Successful candidates receive an offer letter detailing the job position, compensation, and other relevant terms of employment.
Please note that the specific details of the Amber selection process may vary based on the role, location, and the hiring team’s preferences. It’s essential for candidates to carefully review the job description and follow any instructions provided during the application process. Preparation for technical interviews and assessments is crucial to excel in the selection process.
Why Join Amber?
- Industry leading healthcare.
- Educational resources.
- Savings and investments.
- Maternity and paternity leave.
- Opportunities to network and connect.
How to Apply for Amber Off Campus Drive 2024?
To apply for this Off Campus Drive, interested candidates must follow the procedure outlined below:
- Click on the “Apply here” button provided below. You will be redirected to the official career page.
- Click on “Apply”.
- If you have not registered before, create an account.
- After registration, log in and fill in the application form with all the necessary details.
- Submit all relevant documents, if requested (e.g. resume, mark sheet, ID proof).
- Verify that all the details entered are correct.
- Submit the application form after verification.
