CSR: We are hiring Customer Service Representative through off campus Placement for Bangalore. A student from various disciplines can apply for this role. Interested and eligible candidates can read more details below. Details are given below:
IMMEDIATE BANGALORE LOCATION Recruitment 2023:
| Company Name | HEALTH CARE – APOLLO ,NARAYANA , PRISTINE -MNC |
| Post Name | Customer Service Representative |
| Salary | up to ₹3 LPA * |
| Experience | Freshers/Experience |
| Batch | 2023 and before batches |
| Job Location | Bangalore |
| Last date to apply | Apply ASAP |
CSR Responsibilities:
- Handling customer queries on Calls ,Web Chat, E-mails and Social Media
- Educate current and potential customers with product and service information
- Maintain accurate customer records
- Identify and escalate priority issues to the Team Leader and Ops Team
- Actively participate in team meetings
- Handle all queries in a polite, professional manner
- Probe and troubleshoot customer queries, and provide a suitable and satisfactory solution
- Educate customers on services and processes
- Escalate any issues to the Team Leader
- Achieve agreed KPIs and Objectives
- Adhere strictly to shift schedules
- Adhere to laid down internal policies, procedures and processes
- Work collaboratively with the team
CSR Eligibility Criteria:
- A Bachelor’s degree or Undergraduate from any stream if a Fresher
- Fresher / experienced
Preferred skill:
- Passionate about customer care
- Good typing skills
- Fluent in written and spoken English +Hindi + Bengali / Assamese
- Able to work well under pressure and under minimum supervision
- A fast learner who is able to work with set targets.
- Must be time flexible and able to work in a rotational shift system including Public holidays and weekends.
- Voice / semi voice / Non-voice Process.
- 24/7 shift
- 6 Days work (1 Days rotational off)
- Completely Work from Office
- 1 way cab -Work from office- Bangalore
CSR Selection Process:
The selection process typically includes the following steps:
- Resume Application: RESUME shortlisting.
- Aptitude Test: Basic aptitude round (only on laptop)
- Versant Round: Versant round with a cut off score.
- HR Interview: After the technical interview, there may be an HR (Human Resources) interview. This interview assesses your soft skills, communication abilities, and compatibility with the company culture.
- Job Offer: If you successfully pass all stages of the selection process, you will receive a job offer. Review the offer, negotiate if necessary, and formally accept it.
- Onboarding: Once you accept the offer, you’ll go through an onboarding process where you’ll receive information about your new role, team, and the company’s policies.
Please note that the specific details of the selection process may vary depending on the role and location. It’s essential to prepare thoroughly, showcase your skills and qualifications, and demonstrate your enthusiasm for joining throughout the process. Good luck!
Why CSR?
- People who are enthusiastic to resolve customer or client queries would be a perfect fit. This job has no work pressure.
- Colleagues within the organization can inspire you to perform at your best, ensuring that all important aspects are well taken care of.
- A perfect job role to kickstart your career and join an MNC.
