About DXC :
DXC Technology helps global companies run their mission critical systems and operations while modernizing IT, optimizing data architectures, and ensuring security and scalability across public, private and hybrid clouds. With decades of driving innovation, the world’s largest companies trust DXC to deploy the enterprise technology stack to deliver new levels of performance, competitiveness and customer experiences.
Job Description :
DXC is looking for Analyst III Infrastructure Services in Bangalore.
Job Title : Analyst III Infrastructure Services
Job Type : Full Time
Location : Bangalore
Experience : Fresher
Role and Responsibility :
- Taking ownership of customer issues reported and responding to customer inquiries to ensure customer needs are met.
- Assists customers in resolving technical problems by providing guidance regarding software/hardware/application issues etc.
- Researching, diagnosing, troubleshooting, and identifying solutions to resolve system issues and/or refer more complex technical problems through a defined escalation process.
- Follows up with customers to ensure that their inquiries are resolved within the contracted or agreed-upon time frame.
- Logs and tracks inquiries using a ticketing tool and maintains history records including related problem documentation.
- Identifies, evaluates, and prioritizes customer problems and complaints to ensure that inquiries are resolved appropriately.
Education and Skills :
- Should have attended regular school/college with 10+2+3 as a minimum qualification in any stream of subject.
- Good understanding of computer systems, mobile devices, and other tech products.
- Ability to diagnose and troubleshoot basic technical issues.
- Fresher or has work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician, or similar role.
- Ability to provide step-by-step technical help, both written and verbal.
- Experience with solving computer-related problems.
- Experience working with company escalation policy.
📲Stay Updated & Follow:
👉WhatsApp Channel : 👇
https://whatsapp.com/channel/0029VaFEYqW4Y9lfZmlQsP44
👉Telegram Channel :👇
👉LinkedIn Group :👇
https://www.linkedin.com/groups/14489007
