Ericsson Off Campus Hiring Freshers for Service Specialists | Apply Now

Ericsson Off Campus Recruitment has announced a job notification for the post of Support Service Specialist for the Bengaluru, Karnataka, India locations. Both Bachelor’s and Master’s degree candidates can apply for off campus placements with Ericsson . Interested and eligible candidates are encouraged to apply before the specified deadline. The detailed eligibility criteria, application process, and registration information are provided below.

Ericsson Off Campus drive 2023:

Eligibility Criteria for Ericsson Off Campus Drive 2023

Job Responsibilities:

• Responsible of timely execution of all tasks according to job description and the instructions received from the manager.
• Act as the first point of contact for supplier and Ericsson employees working in relation with Ericsson’s suppliers, via all means of communication available.
• Ensures a good collaboration with team members and all supporting functions across the company.
• Delivers all activities efficiently.
• Manages all activities of high complexity level.
• Works closely with all support fuctions to ensure critical cases are solved correctly and timely.
• Participates in projects and represents the organization in meetings regarding the process or the ways of working.
• Ensures that all documents/ presentations requested are created according to indications received and are delivered timely.
• Acts like a domain expert.
• Respects time schedule and working hours as communicated by the Manager.
• Handle inquires by taking following actions: Receive inquiries by email / chat, using computerized systems to access the details of customers, receive inquiries by phone and ensuring customer queries are answered to their satisfaction, log ticket, dispatch or resolve ticket according to work instructions, handle request with high complexity level.
• Responsible for Incident Management within ITIL Framework by taking following actions: prioritize high severity or escalated tickets, follow-up pending tickets.
• Assure Quality Control in key areas by taking following actions: understand the purpose of quality control, provide necessary support as required.
• Has the integrity to respect private and confidential information by taking following actions: understand the responsibility in data security, analyze sensitive information and ensure it is secure.

Qualification required:

• Graduate in B.Com, BBM , BBA or relevant degree

Preferred skill:

• Very good communication skills
• Problem Management.
• Incident management.

How To Apply?

• First, read through all of the job details on this page.
• Scroll down and press the Click Here  button.
• To be redirected to the official website, click on the apply link.
• Fill the details with the information provided.
• Before submitting the application, cross-check the information you’ve provided.

Apply Link: Click Here