Genpact Off Campus Drive 2023 Customer Service

Genpact Off Campus Drive 2023 Hiring Candidates with Any Graduate are eligible to apply for the Customer Service Role.

Overview

Customer service representatives are responsible for promptly and professionally addressing customer inquiries, concerns, and requests through various communication channels, including phone, email, and live chat.
Identifying and resolving customer issues and concerns effectively is a primary responsibility. This may involve troubleshooting, providing information, or coordinating with other departments to find solutions.
Offering accurate and detailed information about products or services is essential. Customer service representatives should be knowledgeable about the company’s offerings to assist customers in making informed decisions.
Customer service is often focused on ensuring a positive customer experience. Representatives must actively listen to customers, empathize with their concerns, and work to resolve issues in a manner that leaves the customer satisfied.

Excellent verbal and written communication skills are essential for customer service representatives. They must convey information clearly, listen actively to customer concerns, and articulate solutions in a professional and friendly manner.
Empathy is crucial in understanding and addressing customers’ emotions and concerns. Patience is equally important, especially when dealing with frustrated or upset customers. Remaining calm and composed helps in diffusing tense situations.
Customer service representatives need strong problem-solving skills to assess customer issues, identify root causes, and provide effective solutions. The ability to think critically and make decisions under pressure is valuable in resolving complex situations.
Thorough knowledge of the company’s products or services is essential for providing accurate information and assisting customers with their inquiries. Continuous learning and staying updated on product/service changes are critical.