Lenovo Mega off campus Drive 2023 : hiring As Quality Analyst Roles. Any Graduate Candidates can apply for the post.
LENOVO MEGA OFF CAMPUS DRIVE 2023 – OVERVIEW
- Company – Lenovo
- Role – Quality Analyst
- Qualification – Any Graduate
- Experience – 0-3years
- Location – Mumbai
- Salary – 3LPA – 5LPA
QUALITY ANALYST RESPONSIBILITIES
- Quality Monitoring: Conduct regular evaluations and assessments of customer service interactions, whether through calls, emails, or chats, to ensure that they align with established quality standards and guidelines.
- Performance Metrics Analysis: Analyze key performance indicators (KPIs) and quality metrics to identify trends, patterns, and areas for improvement. This includes assessing the accuracy, completeness, and efficiency of customer interactions.
- Feedback and Coaching: Provide constructive feedback to customer service representatives based on quality assessments. Offer coaching and guidance on areas for improvement, ensuring that team members have the necessary skills to deliver high-quality service.
- Process Improvement: Collaborate with management and other stakeholders to identify opportunities for process improvements that can enhance overall service quality and efficiency. This may involve suggesting changes to scripts, protocols, or training programs.
- Documentation and Reporting: Maintain detailed records of quality assessments, feedback, and performance metrics. Generate regular reports summarizing quality trends, highlighting areas of excellence, and presenting recommendations for improvement to management and relevant teams.
SKILLS REQUIRED
- Analytical Skills: Quality analysts need strong analytical abilities to assess data, identify trends, and draw meaningful insights from performance metrics and quality assessments.
- Attention to Detail: Precision and attention to detail are essential skills for quality analysts. They must thoroughly review customer interactions and performance metrics to identify discrepancies or areas that require improvement.
- Communication Skills: Effective communication is crucial for quality analysts to provide clear and constructive feedback to customer service representatives. They should be able to convey insights and recommendations in a way that fosters improvement.
- Problem-Solving Abilities: Quality analysts often encounter challenges or discrepancies in customer service processes. Strong problem-solving skills are valuable in identifying root causes and proposing effective solutions to enhance overall quality.
How To Apply?
- First, read through all of the job details on this page.
- Scroll down and press the Click Here button.
- To be redirected to the official website, click on the apply link.
- Fill the details with the information provided.
- Before submitting the application, cross-check the information you’ve provided.
