NTT DATA Mega off campus Drive 2023 for Helpdesk Associate Role. Any Graduate candidates can apply for the post.
- Company – NTT DATA
- Role – Helpdesk Associate
- Qualification – Any Graduate
- Experience – 6 months+
- Location – Coimbatore
- Salary – 3.5 LPA – 5 LPA
Roles & Responsibilities For Helpdesk Associate
- Providing front-line technical support to end-users, resolving IT-related issues, and escalating complex problems as needed.
- Assisting with software and hardware installations, configurations, and troubleshooting.
- Managing user accounts, access permissions, and maintaining documentation of support activities.
- Responding to inquiries via phone, email, or ticketing system and ensuring timely resolution.
- Collaborating with other IT teams to identify and implement process improvements.
- Keeping up-to-date with IT trends and technologies to enhance knowledge and support capabilities.
Skills Required For Helpdesk Associate
- Strong technical aptitude and troubleshooting skills to resolve IT issues effectively.
- Excellent communication and customer service abilities for clear and empathetic interactions with end-users.
- Proficiency in various operating systems, software applications, and hardware configurations.
- Ability to prioritize and manage multiple support tickets or inquiries efficiently.
- Detail-oriented with the capability to document incidents and solutions accurately.
- Adaptability and a willingness to learn to keep up with evolving technologies and support requirements.
How To Apply?
- First, read through all of the job details on this page.
- Scroll down and press the Click Here button.
- To be redirected to the official website, click on the apply link.
- Fill the details with the information provided.
- Before submitting the application, cross-check the information you’ve provided.
