Thermo Fisher Scientific – Hiring for Customer Service Representative I @ Bengaluru – Apply Now !

About Thermo Fisher Scientific

Thermo Fisher Scientific Inc. is the world leader in serving science, with annual revenue of more than $40 billion. Our Mission is to enable our customers to make the world healthier, cleaner and safer. Whether our customers are accelerating life sciences research, solving complex analytical challenges, increasing productivity in their laboratories, improving patient health through diagnostics or the development and manufacture of life-changing therapies, we are here to support them. Our global team delivers an unrivaled combination of innovative technologies, purchasing convenience and pharmaceutical services through our industry-leading brands, including Thermo Scientific, Applied Biosystems, Invitrogen, Fisher Scientific, Unity Lab Services, Patheon and PPD

Thermo Fisher Scientific is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, creed, religion, color, national or ethnic origin, citizenship, sex, sexual orientation, gender identity and expression, genetic information, veteran status, age or disability status.

Customer Service Representative I – Thermo Fisher Scientific 2025

NOTE : The salary/stipend (if stated) here is an estimation and has been collected from various sources. We do not guarantee the accuracy of the stated amount.

• Responding promptly and efficiently to customer inquiries via email.
• Resolving customer complaints and ensuring customer satisfaction.
• Processing orders, forms, applications, and requests accurately and promptly.
• Keeping records of customer interactions, transactions, comments, and complaints.
• Communicating and coordinating with internal departments to ensure customer needs are met.
• Identifying and assessing customers’ needs to achieve effective solutions.
• Providing product information and recommendations to customers.
• Ensures that performance metrics / SLAs are met.
• Ensure adherence to all internal / external processes defined.

• Preferably Bachelor’s degree (Arts, Science, Commerce, Business Administrations)

• A proven track record of delivering flawless customer service.
• Excellent written and verbal communication and interpersonal skills.
• Excellent problem-solving skills and a customer-centered approach.
• Ability to multitask and prioritize tasks in a fast-paced environment.
• Proficiency in using customer service software and tools.
• 0 – 1 year experience.
• Flexible to work the night shift.

Thermo Fisher Scientific Off Campus Selection Process:

Thermo Fisher Scientific selection process is a structured series of stages designed to identify and hire the most suitable candidates for various roles within the company. Here is an overview of the typical selection process:

1. Online Application: Start by searching for job openings on the Thermo Fisher website or relevant job portals. Submit your resume and application through the online application system.
2. Resume/CV Screening: The HR team or hiring managers will review submitted applications to shortlist candidates based on qualifications and experience.
3. Online Assessment (if applicable): Depending on the role, there may be online assessments or tests to evaluate specific skills.
4. Phone/Video Interview: Shortlisted candidates may have a phone or video interview. This interview could cover your background, skills, and interest in the position.
5. Technical Interviews (if applicable): For technical roles, there may be one or more technical interviews. These interviews assess your problem-solving skills, technical expertise, and knowledge.
6. Assessment Centers (if applicable): Some companies, including Thermo Fisher, use assessment centers for more in- depth evaluations. These can include various exercises, group activities, and interviews.
7. Behavioral and Competency-Based Interviews: Expect questions related to your past experiences, behavior, and how you approach various situations. These interviews may also assess your teamwork and communication skills.
8. HR Interview: An HR interview may be conducted to discuss your overall fit with the company, your career goals, and to provide information about Thermo Fisher’s culture.
9. Reference Check: Thermo Fisher may contact your previous employers or references to verify your work history and qualifications.
10. Background Check: A thorough background check may be conducted as part of the selection process.
11. Job Offer: Successful candidates will receive a formal job offer. This offer includes details about the position, compensation, benefits, and other relevant information.. onboarding process. This includes orientation, training, and integration into the team.

Please note that the specific details of the Thermo Fisher Scientific selection process may vary based on the role, location, and the hiring team’s preferences. It’s essential for candidates to carefully review the job description and follow any instructions provided during the application process. Preparation for technical interviews and assessments is crucial to excel in the selection process. selection process may vary based on the role, location, and the hiring team’s preferences. It’s essential for candidates to carefully review the job description and follow any instructions provided during the application process. Preparation for technical interviews and assessments is crucial to excel in the selection process.

Thermo Fisher Scientific offers a range of benefits that make it an attractive choice for professionals:

1. Competitive Compensation: A highly competitive salary package with performance bonuses.
2. Work-Life Balance: Flexible schedules and generous time-off policies.
3. Professional Growth: Access to training, conferences, and career advancement opportunities.
4. Health and Wellness: Comprehensive health insurance, dental coverage, and wellness programs.
5. Family Support: Maternity and paternity leave, as well as adoption assistance.
6. Engaging Work Culture: Collaborative environment with opportunities to work on innovative projects.

How to Apply?

To apply for this Off Campus Drive, interested candidates must follow the procedure outlined below:

1. Click on the “Apply here” button provided below. You will be redirected to the official career page.
2. Click on “Apply”.
3. If you have not registered before, create an account.
4. After registration, log in and fill in the application form with all the necessary details.
5. Submit all relevant documents, if requested (e.g. resume, mark sheet, ID proof).
6. Verify that all the details entered are correct.
7. Submit the application form after verification.

Apply Link: Click Here

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