Trellix Careers 2024: Trellix a leading company, is set to conduct an Off Campus Drive in 2024, offering
opportunities for freshers to join as Trellix Customer Success Engineer Apprentice for Bangalore Office. A student with having bachelor’s degree in various disciplines can apply for the Trellix off campus drive 2024. Interested and eligible candidates can read more details below.
About Trellix:
Trellix is a global company redefining the future of cybersecurity. The company’s open and native extended detection and response (XDR) platform helps organizations confronted by today’s most advanced threats gain confidence in the protection and resilience of their operations. Trellix’s security experts, along with an extensive partner ecosystem, accelerate technology innovation through machine learning and automation to empower over 40,000 business and government customers.
Trellix Recruitment 2024:
| Company Name | Trellix |
| Post Name | Customer Success Engineer |
| Salary | up to ₹ 9LPA*(Expected) |
| Experience | Fresher/Experienced |
| Job Location | Bengaluru |
| official Website | Trellix.com |
| Last date to apply | Apply ASAP |
Trellix Career 2024 Responsivities:
- Take the incident opened by the customer and troubleshoot, gather appropriate data, consult others when necessary and own the issue through to resolution.
- Assess and understand the impact, severity and urgency of issues.
- Provide consultation to a customer for them to extract maximum value from the products by answering product-specific questions to enhance the customer experience.
- In some cases, work alongside a customer’s technical teams to assist them in extracting the maximum value.
- Participate in critical escalation calls with the customer, describe technical details in a clear and concise manner appropriate to the level of technical capability of the audience.
- Provide technical solutions to customers for specific individual or grouped products with a high focus on quality and expedient resolution.
- Achieve outstanding results across key performance indicators like CSAT, Resolution Time, Response Time, etc.
- Collaborate and communicate with all other internal relationship management groups to improve the customer experience.
- Set and manage expectations with customers, including regular and timely communications.
- Assist customers with the implementation of workarounds/solutions.
- Identify data requirements and assist with data collection as required.
- Participate in after-hours coverage for customer escalations on a scheduled basis.
- Conduct remote sessions with customers as required.
- Author KB articles and SNS communications.
Trellix Careers 2024 Eligibility Criteria:
- Bachelor’s or Master’s degree.
Preferred skill:
- Customer focused, with a pro-active and responsive approach.
- Able to understand and define customer needs.
- Excellent verbal and written communication skills.
- Ability to communicate complicated issues at multiple levels, adjusting in style and content to recognize the differing needs of customer audience.
- Strong, proven customer service skills and experience supporting customers in large/global scale environments.
- Ability to multi-task, prioritize job requirements, and meet deadlines.
- Strong problem solving skills.
- Friendly and approachable personality with positive attitude.
Trellix off Campus Selection Process:
The Trellix selection process is a structured series of stages designed to identify and hire the most suitable
candidates for various roles within the company. Here is an overview of the typical selection process:
- Online Application: Start by searching for job openings on Trellix’s official website or other job platforms. Submit your application, including your resume and cover letter.
- Screening: The HR team may review applications to shortlist candidates based on their qualifications and experience.
- Interviews: Shortlisted candidates may be invited for one or more interviews. These could be in-person, phone, or video interviews and may include discussions with HR and technical interviewers.
- Assessment/Testing: Depending on the role, you might be asked to undergo assessments or tests to evaluate your skills and knowledge related to the position.
- Reference Checks: The company may contact your previous employers or references to verify your work history and qualifications.
- Offer: If you successfully pass all the stages, you may receive a job offer. This will include details about the position, compensation, benefits, and other terms of employment.
Please note that the specific details of the Trellix selection process may vary based on the role, location, and the hiring team’s preferences. It’s essential for candidates to carefully review the job description and follow any instructions provided during the application process. Preparation for technical interviews and assessments is crucial to excel in the selection process.
Why Join Trellix?
- Industry leading healthcare.
- Educational resources.
- Savings and investments.
- Maternity and paternity leave.
- Opportunities to network and connect.
How To Apply?
- First, read through all of the job details on this page.
- Scroll down and press the Click Here button.
- To be redirected to the official website, click on the apply link.
- Fill the details with the information provided.
- Before submitting the application, cross-check the information you’ve provided.
Apply Link: Click Here
