Mind click hiring for International MNC’S
Walk in interview from 17th-21st September,2024.
Role -Customer support
Bangalore, work from office.
Salary – upto 4LPA *
Freshers can apply.
Graduates and under graduates.
Shifts- Rotational shifts.
5 days working 2 days Rotational offs.
2 way cabs provided.
0-5 years can apply.
Salary- Upto 4LPA + incentives + bonus.
Work location -BANGALORE , WFO
Job description-
- Respond to customer queries in a timely and accurate way, via phone, email or chat
- Identify customer needs and help customers use specific features
- Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users)
- Update our internal databases with information about technical issues and useful discussions with customers
- Monitor customer complaints on social media and reach out to provide assistance
- Share feature requests and effective workarounds with team members
- Inform customers about new features and functionalities
- Follow up with customers to ensure their technical issues are resolved
- Gather customer feedback and share with our Product, Sales and Marketing teams
- Assist in training junior Customer Support Representatives
Requirements and skills
- Good comprehensive skills.
- Experience as a Customer Support Specialist or similar CS role is an added advantage.
- Familiarity with our industry is a plus
- Experience using help desk software and remote support tools
- Understanding of how CRM systems work
- Excellent communication and problem-solving skills
- Multi-tasking abilities
- Patience when handling tough cases
- Ability to multi-task.
