Zones off Campus Drive 2023 for Service Desk Role. Any Graduate Candidates can apply for the post.
- Company – Zones
- Role – Service Desk
- Qualification – Any Graduate
- Experience – 1-2 Years
- Location – Bangalore
- Salary – 4 LPA – 6 LPA
What You Will Be Doing As An Service Desk
- Perform customer support to client via telephone, chat, email support or tickets.
- Provide Level 1 triage and resolutions such as password resets and account unlock for reported incidents and requests.
- Provide connectivity support for home users which includes network routers, broadband, cabling, Citrix, Virtual Technologies, and VPN
- Address user tickets regarding hardware, software, and networking
- Perform customer call backs as required
- Providing Apple, Windows, Chromebook device support over the phone.
- Help resolve software and technical questions for the customer efficiently and effectively
- Own customer technical issues from initial report to resolution, communicating with customers regularly regarding issue status.
- Providing smartphone assistance for in home connectivity.
- Assist users with set up of home equipment and provide troubleshooting assistance if needed.
- Assisting with troubleshooting issues using remote management software.
- Using specific tools to diagnose issues, make recommendations for resolution.
- Using problem-solving and people skills to ensure swift resolutions to technical issues.
- Testing, troubleshooting, and diagnosing computer error messages and failures.
- Escalate issues to next level support if needed
- Learn and become knowledgeable of customer products and services
- Demonstrate effective soft skills, active listening skills and ability to empathize with customer’s situation
- Effectively manage length of calls, handle time, and after call work.
- Manage customer expectations regarding estimated response times for issue resolution.
- Resolving the issues through Phone, chat and email communication channels.
- Meet SLAs like response and resolution times by partnering within L1, L2 and L3 Support organizations
- Document solutions for knowledge-base and bring new ideas for innovation and automation excellence into the Support team.
- Promote teamwork and contact center success
- Providing 5-star customer service.
How To Apply?
- First, read through all of the job details on this page.
- Scroll down and press the Click Here button.
- To be redirected to the official website, click on the apply link.
- Fill the details with the information provided.
- Before submitting the application, cross-check the information you’ve provided.
