Brandwatch Off Campus Drive 2024: Brandwatch a leading company, is set to conduct an Off Campus Drive in 2024, offering opportunities for freshers to join as Brandwatch Customer Support Advisor for Work From Home. A student with having bachelor’s degree in various disciplines can apply for the Brandwatch off campus drive 2024. Interested and eligible candidates can read more details below.
About Brandwatch :
Brandwatch offers a world-class suite of connected products for collaborative social media teams. Build and scale the optimal strategy for your clients with intuitive, use-case-focused tools that everyone can master quickly.
Branchwatch Recruitment 2024:
| Company Name | Brandwatch |
| Post Name | Customer Support Advisor |
| Salary | up to ₹ 3.5 LPA* |
| Experience | Freshers / Experienced |
| Batch | 2024 graduate and before |
| Job Location | Work from home How To Google 2024 Apply? First, read through all of the job details on this page. Scroll down and press the Click Here button. To be redirected to the official website, click on the apply link. Fill the details with the information provided. Before submitting the application, cross-check the information you’ve provided. Apply Link: Click Here |
| Last date to apply | ASAP |
Primary Responsibilities
- Reply to customer inquiries via supported communication channels.
- Identify, replicate, and report validated product issues to the R&D team.
- Identify and log feature requests..
- Follow-up on customer inquiries upon issue resolution/feedback from R&D
- Provide outstanding service to our customers via prompt and value-adding interactions over phone, email and chat.
- Take ownership of support tickets and be responsible for funneling them through all process stages until a resolution has been reached.
- Maintain an overview of submitted cases to R&D, and flag internal SLA breaches.
- Escalate support cases based on severity levels and associated business risk assessments.
- Be an expert on the Brandwatch product suite and its features as they are launched and engage in feature tests..
- Update internal knowledge base with new relevant insights in order to enhance knowledge sharing across all support team members.
- Participate and contribute to roundtables, calibration and training sessions within support and cross-functional departments.
Preferred Skills :
- Provide professional, timely and high-quality customer service throughout your engagement with prospects and customers.
- You are excellent at communication and are able to “translate” technical terms/causes into a customer-friendly language.
- Report product issues & feature requests according to the defined processes. templates, and information requirements.
- Take clear ownership of your cases, while yielding collaborative work on your co-workers’ cases in their absence.
- Are able to flag risks and detect opportunities throughout your interactions with customers, and channel that information to the appropriate internal stakeholders.
- You are a product expert, and always up to date with the newest release features and their use-case.
Your performance will be evaluated based on:
- Adherence to Customer Support’s Service Level Agreement across all channels for customer inquiries
- Support quality metrics (e.g. Tone of Voice, Ticket handling, etc.)
- Customer Satisfaction rating
- Your communication skills – both for internal entities and customer-facing
- Product knowledge
How To Apply?
- First, read through all of the job details on this page.
- Scroll down and press the Click Here button.
- To be redirected to the official website, click on the apply link.
- Fill the details with the information provided.
- Before submitting the application, cross-check the information you’ve provided.
